Draft for review by counsel — not yet legal advice.
LEGAL
Warranty Policy
Last updated · 2 July 2026
Six months, on every renewed device, from the day it reaches your door. Here is exactly what that promise covers.
What the 6-month warranty covers
- Functional defects: logic board, display, cameras, speakers, ports, sensors.
- Battery health falling below the floor stated on your invoice (e.g. “Battery ≥ 85%”) within the warranty period.
- Any fault covered by our 52-point Renewal Check that resurfaces after delivery.
- Repairs use quality-tested parts; if a device cannot be repaired within 10 working days we replace it with an equivalent or refund you in full.
What it does not cover
- Physical damage after delivery — drops, cracks, dents, liquid ingress.
- Unauthorised repairs, rooting/jailbreaking, or third-party part swaps.
- Normal cosmetic wear consistent with the condition grade you bought.
- Software issues resolvable by a factory reset, and data loss of any kind.
- Accessories, unless the fault is present on arrival.
Neoge Protect+
Protect+ extends coverage to 12 months for ₹1,499, added at checkout. Same coverage, same claim process, twice the runway. (Available on orders placed with Protect+ only.)
How to claim
- Message us on WhatsApp or email info@2ndss.in with your order number and a short video/photo of the issue.
- We arrange a free insured pickup within 2 business days.
- Diagnosis within 48 hours of receipt; then repair, replacement or refund per the coverage above.
Relationship to your statutory rights
This warranty is offered by 2nds Retrader (2ndss.in) and is in addition to — never in place of — your rights under the Consumer Protection Act, 2019, including the 7-day return window.