Draft for review by counsel — not yet legal advice.
LEGAL
Privacy Policy
Last updated · 2 July 2026
NEOGE (operated by 2nds Retrader (2ndss.in)) collects only what it needs to sell you a renewed device or buy your old one — and treats that data in line with the Digital Personal Data Protection Act, 2023.
What we collect
- Account data — name, email, phone number and password (stored only as a salted hash).
- Order data — delivery address, order history, payment method (we never store card or UPI credentials; payments are processed by our payment partner).
- Trade-in data — device details, condition answers, pickup address and payout details you provide.
- Usage data — pages visited and search terms, collected in aggregate to improve the catalogue (see the Cookie Policy).
Why we use it
- To fulfil orders, arrange pickups, process payments and issue GST invoices.
- To provide warranty and return service on your purchases.
- To answer support requests via phone, email or WhatsApp.
- To send order updates; marketing messages are sent only with your consent and every one carries an opt-out.
- To prevent fraud on both sides of the marketplace.
Data on traded-in devices
Every device we buy is wiped with industry-standard tooling and a wipe certificate is issued to you. Still, please back up and factory-reset your device before pickup — until inspection completes, data on the device remains your responsibility.
Your rights under the DPDP Act
- Access a summary of the personal data we hold about you.
- Correct inaccurate data, or update it any time from your dashboard.
- Request erasure of your account data once legal retention periods (tax and warranty records) lapse.
- Withdraw consent for marketing at any time.
- Nominate a person to exercise these rights on your behalf.
How we protect it
Passwords are hashed, transport is encrypted (HTTPS), access to customer data is role-restricted to trained staff, and payment credentials never touch our servers. Data is retained only as long as tax, warranty and dispute rules require.
Grievance Officer
As required by the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: Grievance Officer (name to be appointed) · grievance@neoge.in · (+91) 9731288955 · Office No 11, 3rd Floor, Plot No 624, 5th Main, B.Channasandra, OMBR Layout, Bangalore Karnataka 560043, India. Complaints are acknowledged within 48 hours and resolved within statutory timelines.